Skip to main content

Enter Support Details and Integrate Freshchat

Introduction#

In this section, you may offer your contact details for attending customer queries.

QG1

Figure 1: Customer Support - Main Screen

How to access on Fynd Platform
  1. Email Support - Here you can add the name and email of the person who is responsible for attending your customer queries over mail. If there are multiple support staff, you can add more entries too.

  2. Call Support - Here you can add the name and phone number of the person who is responsible for attending your customer queries over phone call. If there are multiple support staff, you can add more entries too.

  3. Integration - Freshchat is an online messaging platform for sales, customer and user engagement. Using Freshchat, you can interact with your customers and address their queries, online. Click Freshchat to understand how to integrate it in your application.

  4. Self Account/ Fynd Account Toggle - If you use Self Account, you will have to add your support details. However, you also have an option of using the default email and call support provided by Fynd. The details will be entered automatically by Fynd.

  5. Click Save.

QG1

Figure 2: Customer Support Details