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FAQ

Introduction#

In this section, you can address the most common queries from your customers by providing answers.

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Figure 1: FAQ - Main Screen

How to access on Fynd Platform

Create an FAQ group#

  1. Click on Create, as shown in fig. 1

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Figure 2: Create an FAQ Group

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Figure 3: Your new FAQ Group

  1. Click on the newly created FAQ group, as highlighted in fig. 3

  2. You will get an empty FAQ group. Click on Create as shown below.

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Figure 4: Create an FAQ

  1. Fill the following options

    • Slug - A ‘slug' is the part that comes at the very end of a URL, and refers to a specific page or a post.
    • Question - The question which you want to address.
    • Answer - The reply to the above query. It should be written in Markdown.

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    Figure 5: Create an FAQ

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    Figure 6: Create an FAQ

  1. Click on Save.

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Figure 7: Your 1st FAQ in the group

  1. Similarly, you can continue creating more questions by clicking Create.

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Figure 8: Coupon FAQs

  1. If required, you can re-order the questions in your group, as shown below.

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Figure 9: Reorder FAQ

  1. View the final result that will be visible to your users.

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Figure 10: Final Result